Returns & Refunds

Just write an email to <info@bayleee.com> with your order details and we will guide you through the process of returning your goods.

Exchange policy for store

We love creating clothes for you and here’s what you need to know about our exchange policy:

1. You can exchange an item within 7 days provided its unworn, tags are in place, no damages, no stains, and its in original condition and packaging.
2. In order to exchange the item a bill must be provided at all times, otherwise you wouldn’t be able to exchange it
3. You can exchange it to a different item only in store.(store bought items only)
4. Please note that sale items are non- exchangeable under any circumstances
5. Gifts items also needs to be exchanged within 7 days and the order number should be shown to the cashier
6. Vouchers can’t be cash refunded

Exchange policy for online orders

1. Send us a message on WhatsApp with your order details and please note that exchanges need to be informed on the same day the package was delivered. After 7 days we will not accept the exchange.
2. Clear images of the item should be sent (front, back and the zip area)
3. Please note that if we see any damages the item will not be exchanged. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, you will not be entitled for an exchange and you will have to bear the courier charges for the pickup and return.
4. You get to choose a different size and we will send you the new size with our courier and you can hand over the returned items to them.
5. WE ONLY ALLOW EXCHANGES TO A DIFFERENT SIZE FROM THE SAME DESIGN.
6. Please note it takes up to 5 business dates to process returns, all you need to do is cover the return delivery fee (exchange delivery will be similar to the normal delivery fee). this is since our courier goes back and forth to pick and exchange.
7. Please note that in case the tag is broken or if you have already thrown out the Bayleee box and bag that it got delivered in we won’t be exchanging because it has to come back in the same packaging that we have sent so that we get the exchange back to our warehouse without getting lost.
8. Order will only be placed once you send us a pic of the package properly wrapped

Sorry, we do not have a refund policy currently in place.

Shoot an email to info@bayleee.com with your concern and we will write back to you with ways replacement.

Don’t worry, we will take care of the delivery fee for this.

Sale items will not be exchanged under no circumstance